Refund policy

At DashGear, we want you to shop with confidence. We stand behind the quality of our products and aim to provide excellent customer service. This Return & Refund Policy complies with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) of South Africa. Nothing in this policy limits or excludes your statutory rights under applicable South African law.

1. Online Orders – 7-Day Cooling-Off Period

If you purchased your DashGear product through our website, you may cancel your order within 7 days of receiving your goods in accordance with the Electronic Communications and Transactions Act.

To qualify:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging with all included accessories.
  • You must notify us in writing within the 7-day cooling-off period.

Customers are responsible for the direct cost of returning the product unless otherwise required by law.

Once your return has been received and inspected, any approved refund will be processed to your original payment method.

2. Faulty or Defective Products

At DashGear, we take pride in the quality of our products.

If your product is defective, damaged upon delivery, or develops a manufacturing fault during normal use, please contact us as soon as possible.

In accordance with the Consumer Protection Act, you may be entitled to:

  • A repair;
  • A replacement; or
  • A full refund,

where applicable.

This warranty covers manufacturing defects only.

It does not cover damage resulting from:

  • Incorrect installation
  • Improper use
  • Abuse or negligence
  • Accidents
  • Alterations or modifications
  • Normal wear and tear
  • Exposure to excessive heat or chemicals
  • Improper cleaning or maintenance

If our inspection determines that the product is not defective, it may be returned to you at your expense.

3. Change of Mind

Outside the statutory 7-day cooling-off period for online purchases, DashGear does not accept returns or offer refunds for:

  • Change of mind
  • Ordering the wrong item
  • Ordering the incorrect quantity
  • Deciding you no longer want the product
  • Finding the product elsewhere at a lower price

This does not affect any rights you may have under South African consumer law.

4. Return Conditions

Unless returning a defective product under the Consumer Protection Act, returned items must:

  • Be unused
  • Be uninstalled
  • Be clean
  • Be in resalable condition
  • Include original packaging
  • Include all accessories supplied
  • Not show signs of misuse or damage

DashGear reserves the right to refuse returns that do not meet these conditions where permitted by law.

5. Non-Returnable Products

Returns may not be accepted where:

  • The product has been installed or permanently fitted.
  • The product has been damaged after delivery.
  • Parts or accessories are missing.
  • The product has been modified or altered.
  • The product has been used contrary to its intended purpose.
  • The applicable legal return period has expired.

6. Products Damaged During Delivery

If your parcel arrives damaged:

  • Take clear photographs of the package before opening it.
  • Contact DashGear within 48 hours of delivery.
  • Include your order number and photographs.

Prompt reporting helps us investigate courier-related claims efficiently.

7. Incorrect Item Received

If DashGear accidentally ships the wrong product, we will arrange for the incorrect item to be collected (where applicable) and will send the correct product or issue a full refund at no additional cost to you.

8. Refund Processing

Once your returned item has been received and approved:

  • Refunds will be processed to your original payment method.
  • Processing generally takes 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless:

  • required by law;
  • the product is defective; or
  • DashGear made an error with your order.

9. Return Shipping Costs

Unless the return is due to:

  • a manufacturing defect;
  • an incorrect item supplied by DashGear; or
  • another circumstance required by South African law,

customers are responsible for return shipping costs.

We recommend using a tracked courier service, as DashGear cannot be responsible for parcels lost during return transit.

10. Inspection of Returns

Every returned product is carefully inspected.

If evidence of misuse, accidental damage, improper installation, modification, or excessive wear is found, DashGear reserves the right to refuse the return where permitted by law.

11. How to Request a Return

Before returning any product, please contact our support team.

Please include:

  • Your Order Number
  • Full Name
  • Email Address
  • Reason for the return
  • Photographs (if applicable)

Returns sent without prior authorization may experience processing delays.

12. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or replaces any rights afforded to consumers under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable South African legislation.

DashGear appreciates your trust and is committed to resolving any issues fairly, professionally, and in accordance with South African law.