Shipping policy


Shipping Policy

At DashGear, we aim to deliver your order as quickly and reliably as possible. This Shipping Policy explains how we process and deliver orders placed on our website.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. We will notify you of any significant delays.

2. Delivery Time

We use Aramex Store to Door for all deliveries.

Estimated delivery time is:

8–11 business days (after processing time)

Delivery times may vary depending on your location, courier delays, weather conditions, or peak shopping periods.

3. Shipping Method

All orders are shipped using:

  • Aramex Store to Door (South Africa)

  • Door-to-door delivery service

  • Tracking provided once the order has been dispatched

4. Shipping Costs

Shipping costs (if applicable) will be displayed at checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

6. Delays

While we aim to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

  • Courier delays (Aramex)

  • High shipping volumes

  • Weather conditions

  • Regional delivery constraints

  • Public holidays

  • Incorrect or incomplete delivery details provided by the customer

In such cases, DashGear will make reasonable efforts to assist in tracking and resolving the delay with the courier service.

7. Liability for Delays

Once an order has been handed over to the courier service, ownership and responsibility for delivery is transferred to the courier.

DashGear is not responsible for delays caused by the courier or external factors beyond our reasonable control.

However, we will always assist customers in tracking and resolving delivery issues where possible.

8. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

DashGear is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Failed deliveries due to incomplete or incorrect information

  • Additional costs caused by address corrections after dispatch

If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

9. Lost or Missing Parcels

If your parcel is marked as delivered but you have not received it, please contact us within 7 days so we can investigate with Aramex.

We will assist in opening an investigation with the courier, but resolution timelines are subject to the courier’s process.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

DashGear
Email: legrangelynelle.05@gmail.com